FREE SHIPPING FOR ALL ORDERS OVER $2300 AUD or $2500 NZD
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses for all orders over $2300 AUD or $2500 NZD to Australia and New Zealand. This applies per order in one complete delivery, unless otherwise agreed. Goods exceeding 30 kg in weight or dimensional weight (calculated from the length, width and height of a package) can not be sent by normal parcel service and might incur surcharges for bulky goods. Shipping charges on all shipments (air, ground and sea) will be determined by greater of the actual weight and dimensional weight of a package, as stipulated by the logistic companies.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer extensive international shipping services to over 200 countries like Australia, New Zealand, New Caledonia, Papua New Guinea, Fiji, Hawaii, USA and many more. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may have to pay import taxes or custom fees when they arrive at your country.
Shipping time varies by location. These are our estimates for normal parcel shipments below 30 kg / 66 lbs:
|Location||*Estimated Shipping Time|
|Australia, New Zealand||10-20 Business days|
|New Caledonia||15-30 Business days|
|Papua New Guinea||15-30 Business days|
|Fiji, Hawaii||15-30 Business days|
|United States||5-10 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time for packaging protection measures such as bubble wrapping fragile items and adding additional protection.
Goods exceeding 30 kg / 66 lbs in weight or dimensional weight such as appliances, beds, sofas, kitchens, etc. are placed on pallets or in wooden crates and are shipped by sea. Sea shipping takes 4-8 weeks depending on your delivery location.
You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.